Version September 28, 2026

We ship worldwide, subject to legal restrictions and carrier availability. This policy explains delivery, returns and our optional Priority Delivery Assistance service. It applies to orders placed after publication; earlier orders retain the terms and promises applicable when purchased.

Order processing and delivery

We normally prepare in-stock orders for dispatch within one business day after payment and any necessary verification. Business days are Monday through Friday, excluding U.S. federal holidays. We send tracking information when your order is dispatched.

Economy delivery to eligible U.S. destinations is normally estimated at 6–10 business days from order confirmation, including processing. International economy transit is normally estimated at 10–16 business days after dispatch. Destination-specific and expedited estimates are displayed with the available service before purchase. Customs clearance and carrier disruptions can affect arrival.

Unless a service is expressly identified as guaranteed, arrival dates are estimates. Any guaranteed service will state its cutoff, conditions and remedy. If we cannot ship within the time promised, we will notify you and obtain the consent required for a delay, or cancel and promptly refund the affected portion as required by law. Store credit will not replace a legally required refund.

Shipping charges and free shipping

Free economy shipping is available on eligible orders of US$75 or more where that service is offered at checkout. The threshold is calculated on physical merchandise after discounts, excluding taxes, shipping, gift cards, digital products and optional service fees. Destination restrictions and any surcharge are disclosed before purchase. Rates for other services are displayed at checkout.

Worldwide shipping does not mean every product or carrier service is available in every country. Some fragrances, aerosols and other restricted goods require ground transport or cannot be shipped to certain destinations. Available service to P.O. boxes, military addresses, Alaska, Hawaii and territories is shown at checkout.

International orders and import charges

For international orders, checkout identifies whether import duties and taxes are collected with the order or are payable by the recipient on import. Charges not collected by us may be payable to customs or the carrier. These charges are separate from shipping and are not covered by the optional assistance fee. We do not describe a shipment as duty-paid unless those charges are included. Contact us before ordering if the treatment of import charges is unclear.

Address changes and returned parcels

Check your address carefully and email @ @ de customerlove frenchpharmacy . com promptly if a correction is needed. We cannot guarantee changes once fulfillment begins. If a parcel is returned because of an incorrect address or a refusal unrelated to our fault, we will explain the refund or reshipment options and any reasonable shipping costs disclosed before purchase. We do not add flat handling penalties or charge for reshipment without your authorization. Statutory cancellation and refund rights remain unaffected.

Returns and delivery problems

Change of mind returns

Request a voluntary return within 14 calendar days after receiving your order by emailing @ @ de customerlove frenchpharmacy . com with your order number and the items to be returned. Products must be unused, unopened, in their original packaging and suitable for resale. These conditions are subject to the international statutory withdrawal rights below and do not apply to remedies for faulty, unsafe or misdescribed products.

We will provide instructions. Send a voluntary return within 14 calendar days after receiving those instructions and keep proof of postage. You pay the return postage for a change-of-mind return, including international postage where applicable. If you choose a label supplied by us, we disclose its cost before you accept it and deduct only that agreed cost. There is no flat restocking fee.

For an accepted voluntary return, we refund the amount paid for the items and applicable refundable taxes. Original shipping is not normally refunded for a change-of-mind return unless the international withdrawal provisions below or applicable law require it. We do not retrospectively charge shipping on an order that originally qualified for free shipping.

Return address

US Health Drugstore Inc.
1545 Algardi Avenue
Coral Gables, FL 33146
Estados Unidos

Include your order number. Follow the return instructions supplied by customer service; if we provide a prepaid label for a problem order, use the address on that label. Prior authorization is not required to exercise a statutory withdrawal right.

Damaged defective incorrect or missing items

Contact us promptly if an item is damaged, defective, unsafe, incorrect or missing. Keep packaging and provide photographs where reasonably available. We will investigate and supply the remedy required by law and our purchase commitments, without requiring you to buy an optional service. We cover reasonable return or replacement shipping where the problem is our responsibility. Opening an item to discover a defect does not remove your legal rights.

Delivery protection included with your order

Delivery protection remains included whether or not you select Priority Delivery Assistance. Report a lost, stolen or transit-damaged parcel to @ @ de customerlove frenchpharmacy . com with your order number, tracking number and a description of the issue. If our investigation confirms the loss, theft or transit damage, we will arrange a replacement or refund for the affected goods. A delivery scan is evidence, but does not automatically resolve a report of misdelivery. Fraudulent claims are excluded.

Priority Delivery Assistance does not change the eligibility, benefit or evidence requirements for a delivery claim. Customers who decline it retain the same included protection and legal rights. We handle your order support directly; our obligations to you are not conditional on reimbursement from a carrier or our service providers. Prompt reporting helps us investigate and does not shorten a statutory deadline.

Refund processing

For ordinary returns, we aim to inspect the return and issue an approved refund to the original payment method within 7 business days after receipt. We explain any refusal or deduction. Your payment provider may take additional time to post the credit. Applicable statutory deadlines take priority.

International consumer rights

Mandatory rights under the consumer law applicable to your purchase take priority over this policy. Our voluntary return conditions do not limit rights concerning faulty goods, non-delivery, misdescription or statutory cancellation. The following provisions explain withdrawal rights for consumers in the European Union, European Economic Area and United Kingdom where those rights apply.

Withdrawing from an online purchase

You may withdraw without giving a reason within 14 calendar days after you or a person you nominate, other than the carrier, receives the goods. For one order delivered in separate parts, the period normally begins on receipt of the last item or part. A longer period applies where required by law. For a separately purchased service, the statutory period generally starts when its contract is concluded.

Notify us by a clear statement sent to @ @ de customerlove frenchpharmacy . com or by post to US Health Drugstore Inc., 1545 Algardi Avenue, Coral Gables, FL 33146, United States. You may also use the online “Withdraw from contract” function on our website. The sample statement below is optional. Sending your notice before the applicable deadline is sufficient; you do not need our permission or approval to exercise the right.

Returning goods and receiving your refund

Send goods back without undue delay and no later than 14 calendar days after notifying us. You pay the direct cost of return postage, including international postage to the United States, unless we agree to pay or the return concerns goods for which we are responsible. Retain proof of dispatch.

For withdrawal from the entire goods order, we reimburse the payments received for that order, including the cost of our least expensive standard outbound delivery option. We do not have to reimburse the extra cost of a more expensive delivery method you selected. We refund without undue delay and within 14 calendar days after your withdrawal notice, but may withhold the goods refund until we receive the goods or evidence that you sent them back, whichever occurs first, where the law permits. We use the original payment method unless you expressly agree otherwise, without a refund fee.

Inspection and limited exceptions

You may inspect goods as you could reasonably do in a shop. Where permitted by law, you are responsible only for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. The blanket unopened condition for voluntary returns does not override this right.

A statutory withdrawal exception may apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery, and to other categories specifically exempted by applicable law. Opening packaging alone does not make every product exempt. These exceptions never remove remedies for faulty or misdescribed goods.

Optional withdrawal statement

To US Health Drugstore Inc., 1545 Algardi Avenue, Coral Gables, FL 33146, United States; @ @ de customerlove frenchpharmacy . com:
I give notice that I withdraw from my contract for the following goods or services.
Order number and goods or service:
Date ordered and date received:
Consumer name and address:
Date:
Signature, only if submitted on paper:

Priority Delivery Assistance

Priority Delivery Assistance is an optional customer-support service provided by French Pharmacy. It is not additional package insurance and is not sold as a MonkProtect policy. Existing delivery protection, refund rights and our obligations remain the same whether you select the service or not.

Price and selection

The service costs $1.90 of the physical merchandise subtotal after discounts, excluding taxes, shipping, gift cards, digital products and the assistance fee itself. Any applicable tax on the service is shown separately. For another checkout currency, the fee is calculated on the eligible subtotal in that currency using its normal monetary rounding.

You must actively select the service. It is not required to complete an order, is not preselected and is shown separately before payment and on your order confirmation. The fee does not count toward free shipping. One fee covers the order, including split shipments; we do not add another assistance fee for a replacement shipment.

What the service provides

If you contact us about a delivery issue on an order with this service, we give your case priority review, acknowledge your query by the end of the next business day and coordinate carrier follow-up until the case is resolved. Email @ @ de customerlove frenchpharmacy . com with your order number and delivery concern. Business days are Monday through Friday, excluding U.S. federal holidays, and the acknowledgement deadline uses U.S. Eastern Time.

The service is available for delivery issues on the order and continues for a reported case until resolution. It does not provide faster transport, guarantee a carrier response time, guarantee claim approval or increase a refund or protection benefit. Customers without the service can still contact us for normal order support, use included protection and exercise all applicable legal rights. Legally required remedies and deadlines are never delayed because a customer declined the service.

Cancelling the service and fee refunds

You may cancel the service for a full fee refund by emailing us within 14 calendar days after purchase, even if assistance has started. You may also cancel it for a full refund at any time before the order is dispatched. These contractual cancellation rights are in addition to any longer or more favorable statutory rights. Selecting the service authorizes us to make it available immediately; it does not waive withdrawal rights.

If we cancel your entire order before dispatch, we refund the assistance fee automatically. If items are cancelled before dispatch, we recalculate the fee on the remaining eligible subtotal and refund the difference. If the promised assistance is not provided, contact us for a refund of the service fee; this does not limit any other remedy you may have.

After the cancellation period, the fee is not automatically refunded solely because a delivery arrived successfully or because you did not need assistance. A return of goods after dispatch does not automatically refund the service fee, except where the rights described above or applicable law require it. Fee refunds are issued to the original payment method within 7 business days after approval, or sooner where required by law.

Personal information

We use the order and delivery information needed to provide assistance and may share relevant information with carriers and fulfillment providers as described in our Privacy Policy. The service does not require consent to marketing.