Shipping

How to get FREE Shipping:
Free standard shipping over $50.00
Ship to an address within the United States.
Your shipment will arrive within 4-9 business days from your order.
*Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.
All orders are packed and shipped within 24 hours, pending verification of billing information and the shipping method selected.

Choose from the shipping options below:
Standard
(4-9 Business days) Free standard shipping over $50.00 in the USA

1-2 Day guaranteed delivery
(1-2 Business days) $19.99 (not available to Alaska, Hawaii, and the U.S. Territories*) for orders less than $50.
(1-2 Business days) $14.99 (not available to Alaska, Hawaii, and the U.S. Territories*) for orders above $50.

Expedited Ground**
(4-9 Business days) $7.99 (not available to Alaska, Hawaii, U.S Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands) for orders up to $49.99, FREE above $50.
(4-9 Business days) $9.99 (Other U.S. Territories*)

International
(4-10 Business days) $9.99 over $99.00 (Canada, South America and Central America)
(4-10 Business days) $16.99 (Canada, South America and Central America)

International Fast Delivery
(2-4 Business days) $29.99 (Canada, South America and Central America)
(2-4 Business days) $16.99 (Canada, South America and Central America) for orders above $99.00

* U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands
** Expedited 2-4 business days delivery is not available to the following U.S. Territories; U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands. Second delivery is still available to Puerto Rico.

Shipping Method 2-4

Shipping Cost

Free standard shipping over $50.00

Expected Arrival

4-9 business days or less

Shipping Method

1-2 Days Guaranteed

Shipping Cost

$19.99

Expected Arrival

1-2 business days, no PO Boxes

Shipping Method

1-2 Days Guaranteed

Shipping Cost

$14.99 (orders above $50)

Expected Arrival

1-2 business day, no PO Boxes

Shipping Method

Expedited** Ground

Shipping Cost

$7.99

Expected Arrival

4-9 business day, no PO Boxes

Shipping Method

Expedited** (Other U.S.*)

Shipping Cost

$9.99

Expected Arrival

4-9 business days, no PO Boxes

Shipping Method

International

Shipping Cost

$9.99 over $99.00

Expected Arrival

4-10 business day, no PO Boxes

Shipping Method

International

Shipping Cost

$16.99

Expected Arrival

4-10 business day, no PO Boxes

Shipping Method

International Fast Delivery

Shipping Cost

$29.99

Expected Arrival

2-4 business day, no PO Boxes

Shipping Method

International Fast Delivery

Shipping Cost

$16.99 (orders above $99.00)

Expected Arrival

2-4 business day, no PO Boxes

Shipping Costs and Methods

Shipping Method Shipping Cost Expected Arrival$9.99

Standard

Free standard shipping over $50.00

4-9 business days, no PO Boxes

1-2 Days Guaranteed

$19.99 (orders of less than $50)

1-2 business day, no PO Boxes

1-2 Days Guaranteed

$14.99 (orders above $50)

1-2 business day, no PO Boxes

Expedited** Ground for orders up to $49

$7.99

4-9 business days, no PO Boxes

Expedited** (Other U.S. Territories*)

$9.99

4-9 business days, no PO Boxes

International

$9.99 over $99.00

4-10 business day, no PO Boxes

International

$18.99

4-10 business day, no PO Boxes

International Fast Delivery

$29.99

2-4 business day, no PO Boxes

International Fast Delivery

$16.99 (orders above $99.00)

2-4 business day, no PO Boxes

  • Free Shipping is not a guaranteed service.
  • Delivery to U.S. only. Excludes weekends and holidays. In-stock items only.
  • Dangerous goods cannot ship via 2-Day or Overnight (this includes most fragrances).
  • Orders received on Saturday and Sunday to be processed by close of business Monday.

Shipping Restrictions
Out of Stock
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email (customerlove@frenchpharmacy.com).

Refused Packages
A $14 Non-Delivery fee will be charged for refused shipments ($29 for international orders). The Non-Delivery fee will be charged to the payment form selected during your checkout, and will be subtracted from any refund or store credit. If a new shipment is requested, an additional flat rate charge of $8.99 may be added.

United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS.

Next Day and Second Day Shipping
All DHL next-day orders will be delivered on the next business day. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday.
All DHL 2-day orders will be delivered in two business days. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.
Any back-ordered item(s) in your purchase will be shipped to you separately at no extra charge via standard shipping when they become available.

Back-ordered items
All in-stock products generally ship within 24 hours of the order being placed. When available, the back-ordered item(s) will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-7 business days.

Additional Shipping Details
Orders to PO. Boxes, APO/FPO/DPO are sent via USPS only.
We will notify you of any complications with your credit card.
frenchpharmacy.com strictly follows all national regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States

Returns

We strive to make our clients feel special and we’re thrilled when you love your experience with our unique product selection.

Your complete satisfaction is always important to us and we understand there are times that you may need to return a product. In the event that you do need to return your product, please review the policy below:

Returns must be made within 15 days of your receipt date for a refund.

  • Returned merchandise must be in its original, unopened and unused, resalable condition.
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged items.
  • All returns will be credited to the original credit card used at the time of purchase.

In case of help please write to customerlove@frenchpharmacy.com.  

In case we are to send you a label for the return, you would be credited for the full refund of purchase product price, less product shipping (we do not reimburse any shipping costs) and handling ($14 flat fee in the USA, $29 for international orders). An additional new delivery fee may be added for new delivery requests within 15 days of purchase.

We want you to feel beautiful everyday and we’re so happy that we can be a small part of your life.

merci!