Shipping & Returns

How to get FREE Shipping:
Free standard shipping over $49.00
Ship to an address within the United States.
Your shipment will arrive within 6-10 business days from your order.
*Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.
All orders are packed and shipped within 24 hours, except week-ends and holidays, pending verification of billing information and the shipping method selected.

Important

Once the order has left our warehouse, it is the customer's full responsibility to receive it at the address provided at the time of purchase.

Once your order has been dropped off, we cannot be held responsible if the package is lost or stolen. However, US Health Drugstore LLC is paying an insurance which covers all orders againts Theft, Damages or Lost packages.

Return requests will not be possible for a product used OR opened.

Choose from the shipping options below:

Overnight Delivery

UPS NEXT DAY AIR (business days) in the USA: $64.90 (Next day air is guaranted only for order placed before 1 PM EST from Monday to Thursday - no Saturday Delivery-).

Standard Ground
(6-10 Business days) Free standard economy shipping for all orders over $49.00 in the USA.

2-3 Business Days guaranteed delivery (orders placed before 1pm EST on business days)
USP $18.40 for orders less than $49.

USP $13.70 for orders over $49.

Expedited Ground
DHL or USPS (6-10 Business days) $10.40 (not available to Alaska, Hawaii, U.S Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands) for orders up to $48.99, FREE above $50.
DHL or USPS (6-10 Business days) $10.40 (Other U.S. Territories*)

International
DHL Express International 15-30 days business days is Free for orders above $59.00 for the rest of the world.
International Expedited 4-10 days with tracking DHL $22.40 for rest of the world. Internation Expedited is $11.40 for orders above $59.

* U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands
** Expedited 2-4 business days delivery is not available to the following U.S. Territories; U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands. Second delivery is still available to Puerto Rico.

Shipping Method	2-
Shipping Cost	Free standard shipping over $50.00
Expected Arrival	5-8 business days or less
Shipping Method
Shipping Cost	$15.90
Expected Arrival	1-2 business days, no PO Boxes
Shipping Method	1 Day Guaranteed (order placed before 1pm)
Shipping Cost	$59.90
Expected Arrival	1-2 business day, no PO Boxes
Shipping Method	Expedited Ground**
Shipping Cost	$8.90
Expected Arrival	5-8 business day, no PO Boxes
Shipping Method	Expedited (Other U.S.)*
Shipping Cost	$9.90
Expected Arrival	4-8 business days, no PO Boxes


Expected Arrival	4-10 business day, no PO Boxes
Shipping Method	International regular
Shipping Cost	$15.90
Expected Arrival	4510 business day, no PO Boxes
Shipping Method	International Fast Delivery
Shipping Cost	$35.90
Expected Arrival	2-4 business day, no PO Boxes

Shipping Costs and Methods

Shipping Method	Shipping Cost	Expected Arrival$9.99
Standard	Free standard shipping over $49.00	6-10 business days, no PO Boxes
UPS NEXT DAY AIR (business days)	$64.00	1-2 business day, no PO Boxes
2-3 Days Guaranteed (orders placed before 2pm EST)	$13.70(orders above $49)	1-2 business day, no PO Boxes
Expedited Ground for orders up to $49**	$10.40	4-9 business days, no PO Boxes
Expedited (Other U.S. Territories)*	$10.40	4-9 business days, no PO Boxes
DHL Express International 4- 10 days	$22.40 (orders below $59)	4-10 business day, no PO Boxes
International Expedited 4-10 days with tracking DHL	$15.40 (orders above $59)	4-10 business day, no PO Boxes

International Fast Delivery	$16.99 (orders above $99.00)	2-4 business day, no PO Boxes

Free Shipping is not a guaranteed service.
Delivery to U.S. only. Excludes weekends and holidays. In-stock items only.
Dangerous goods cannot ship via 2-3 days service or overnight (this includes most fragrances).
Orders received on Saturday and Sunday to be processed by close of business day Monday.

Shipping Restrictions
Out of Stock
Please make sure to add us to your address book so that you may receive a confirmation email or a support email (customerlove@frenchpharmacy.com).

Refused Packages
A $14 Non-Delivery fee will be charged for refused shipments ($49 for international orders). The Non-Delivery fee will be charged to the payment form selected during your checkout, and will be subtracted from any refund or store credit. If a new shipment is requested, an additional flat rate charge of $10.40 may be added.

United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS.

Next Day and Second Day Shipping
All UPS next-day orders will be delivered on the next business day. If an order is placed on Friday by 1:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday.
All UPS 2-3 day orders will be delivered in two or three business days. If an order is placed on Friday by 1:00 PM EST, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.

Back-ordered items
All in-stock products generally ship within 24 hours of the order being placed. When available, the back-ordered item(s) will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-7 business days.

Additional Shipping Details
Orders to PO. Boxes, APO/FPO/DPO are sent via USPS only.
We will notify you of any complications with your credit card.
frenchpharmacy.com strictly follows all national regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States

Returns

We strive to make our clients feel special and we’re thrilled when you love your experience with our unique product selection.

Your complete satisfaction is always important to us and we understand there are times that you may need to return a product. In the event that you do need to return your product, please review the policy below:

Returns must be made within 14 days of your purchase date for a refund.

Returned merchandise must be in its original, UNOPENED and UNUSED, resalable condition. Products are all checked upon return.
You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged items.
All returns will be credited to the original credit card used at the time of purchase once return is validated by the warehouse.

In case of help please write to customerlove@frenchpharmacy.com.

In case we are to send you a label for the return, you would be credited for the full refund of purchase product price, less product shipping (we do not reimburse any shipping costs) and handling ($14 flat fee in the USA, $49 for international orders). An additional new delivery fee may be added for new delivery requests within 14 days of purchase.

We want you to feel beautiful everyday and we’re so happy that we can be a small part of your life.

merci!